ITIL® 4 Strategist: Direct, Plan and Improve (DPI) – Self-Paced Online Training with Certification Exam (E-Learning)

Lead with purpose. Plan with precision. Improve continuously.
Master how to align strategic direction, planning, and continual improvement within your enterprise. This self-paced online learning training program gives you the practical tools and knowledge to drive measurable change, integrate governance, risk, and compliance (GRC), and apply proven ITIL® 4 methods across service value streams. you'll gain expertise in how to lead improvement initiatives, manage organizational change, and communicate effectively with stakeholders, all while measuring progress through data-driven reporting.

The ITIL^® 4 Strategist Direct, Plan and Improve exam is included in the price.

This program is recommended for IT Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

You must hold ITIL 4 Foundation certification prior to enrolling in.

ITIL® (Information Technology Infrastructure Library) has been the global standard for IT service management for decades. The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course builds on this legacy by focusing on aligning strategy, governance, and continuous improvement across all levels of an IT-enabled enterprise. Widely adopted in both public and private sectors, ITIL® DPI equips professionals with practical tools to lead change, measure performance, and drive value through structured service management practices. It’s an essential step for anyone looking to strengthen their role in strategic IT planning or transformation initiatives.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Upon purchase you will receive a password via the email you used to purchase the comprehensive program. You will then be able to login to the Learning Management System (LMS) with your email and password. You will have access to the platform for 12 months to complete your course.

The specifics of this self-paced online learning:

• Internationally accredited
• You can gain credit points
• You can access the material anytime, from anywhere
• It is accessible on mobile phone too
• Interactive
• It contains sample questions, and a sample exam
• Exam voucher included for ITIL® 4 Strategist: Direct, Plan and Improve

Interested in other areas as well? We offer self-paced online learning for all ITIL® 4 training qualifications marked with a green frame:

CURRICULUM OUTLINE:

THE COURSE HAS THE FOLLOWING LEARNING OUTCOMES:

1. Understand the key concepts of Direct, Plan & Improve

2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system

4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements

5. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement

6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement

7. Understand and know how to direct, plan and improve value streams and practices

Accredited ITIL® 4 Strategist: Direct, Plan and Improve (DPI) professional development program is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

This self-paced learning programme incorporates computer-based training modules combined with remotely proctored certification examination.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination Specifications:

• 40 multiple choice questions
• Time allocation: 90 minutes
• Passing threshold: 70% (28/40)
• Reference materials: Closed book

The ITIL® 4 Strategist: Direct, Plan and Improve certificate has a validity period of 3 years.