ITIL® 4 Foundation – Self-Paced Online Training with Certification Exam (E-Learning)

Build a solid ITIL® 4 Foundation skillset and learn how modern enterprise IT service management creates real business value. This self-paced online learning training program gives you a clear, practical understanding of the Service Value System, the Four Dimensions Model, and the core practices that keep enterprise IT services reliable, efficient and aligned with organisational goals. You get structured preparation for the official ITIL® 4 Foundation exam and gain the confidence to apply these concepts immediately in real IT environments.

This program is ideal for any professional involved in delivering, supporting, or improving IT-enabled services, including professionals working in IT operations, service desk, infrastructure, application management, and those entering ITSM roles, as well as teams preparing for the ITIL® 4 Foundation certification or organisations aiming to align their service management practices with a modern, value-driven framework.

There are no formal prerequisites for ITIL® 4 Foundation; therefore, anyone can attend. 

Upon purchase you will receive a password via the email you used to purchase the comprehensive program. You will then be able to login to the Learning Management System (LMS) with your email and password. You will have access to the platform for 12 months to complete your course.

The specifics of this self-paced online learning:

• Internationally accredited
• You can gain 18 PDUs
• You can access the material anytime, from anywhere
• It is accessible on mobile phone too
• Interactive
• It contains sample questions, and a sample exam
• ITIL® 4 Foundation exam voucher

This comprehensive program is designed as an introduction that will enable participants to address new service management challenges and utilise the potential of modern technology. By undertaking this comprehensive program, you will gain the knowledge to navigate your way through the constant changes in the current technological era, which is affecting businesses across all industries. Due to the speed of these developments, ITIL® is becoming more and more valuable and desirable as a best-practice method, and is vital to support faster quality and value-driven delivery. With a wide-ranging understanding of the framework, you will be able to better manage resources and optimise product or service delivery in your role.

Interested in other areas as well? We offer self-paced online learning for all ITIL® 4 training qualifications marked with a green frame:

This ITIL® 4 Foundation program is designed to give participants a comprehensive understanding of the ITIL® framework and its role in modern ITSM.

Curriculum Outline:

1. INTRODUCTION

1.1. The role of IT Service Management as a key strategic capability within enterprises hoping to stay relevant in the face of rapid advancements in technology

1.2. The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model

1.3. An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model

2. KEY CONCEPTS OF SERVICE MANAGEMENT

2.1. The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between enterprises, Service Providers, Service Consumers, and other stakeholders

2.2. The management of Products and Services that enterprises offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups

2.3. The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

3. THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

3.1. An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain

3.2. Detailed outlines of the four dimensions: enterprises and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within enterprises

4. THE ITIL® SERVICE VALUE SYSTEM

4.1. An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs

4.2. The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management

4.3. A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

5. THE ITIL® GUIDING PRINCIPLES

5.1. The seven core principles that determine how ITIL® operates

5.2. An explanation of how enterprises must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

6. THE SERVICE VALUE CHAIN

6.1. An operating model for service creation, delivery, and continual improvement

6.2. The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value

6.3. The model is designed to be flexible and adaptable to different approaches and enterprise requirements

7. General Management Practices

7.1. Management practices are organisational resources designed to accomplish specific objectives

7.2. An overview of the four categories of organisational resources

7.3. Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

8. Service Management Principles

8.1. An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4

8.2. Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management

8.3. The stages of Service Level Management, including defining, recording, and managing service levels

9. Technical Management Principles

9.1. Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation

9.2. Infrastructure and Platform Management enables the further monitoring of technology solutions

9.3. software engineering and Management ensures that applications meet internal and external stakeholder needs

Accredited ITIL® 4 Foundation professional development program is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL^® 4 Foundation certification can be obtained online via remote proctoring.

The programme fee includes the examination fee of 179,500 HUF + VAT, which comprises a mandatory digital textbook (eBook) and official training materials.

Examination Specifications:

• Available in 11 languages
  
• 40 questions
  
• Multiple choice format
  
• Passing threshold: 26/40 (65%)
  
• Time allocation: 60 minutes
  
• Reference materials: Closed book

Take2 Option: For an additional 20,500 HUF + VAT, you can retake the examination once.

The ITIL® 4 Foundation certificate has a validity period of 3 years. Certified professionals wishing to maintain their certification status must successfully complete the practitioner re-examination.