ITIL® 4 Specialist: Create, Deliver and Support (CDS) – Self-Paced Online Training with Certification Exam (E-Learning)

Take full control of the end-to-end enterprise IT service lifecycle with the ITIL® 4 Specialist: Create, Deliver and Support self-paced online learning training program. You develop the skills to design, build, deliver and support reliable, scalable and high-quality digital services across the entire value stream — from demand and development to operations and continuous support. The self-paced modules and included official exam give you immediately applicable ITIL® 4 skills to boost performance in any modern enterprise IT service environment.

This program is ideal for professionals working in IT service management, operations, support or delivery who want to strengthen their end-to-end service lifecycle capabilities. It is especially valuable for those who already hold the ITIL® 4 Foundation certificate and aim to advance toward more complex service design, service delivery and continuous improvement responsibilities.

• ITIL® 4 Foundation certification

The ITIL® 4 Specialist: Create, Deliver and Support self-paced online learning course builds on more than three decades of ITIL evolution, drawing from the framework’s history of standardizing and improving IT service management across industries. As enterprises moved from traditional infrastructure to agile, cloud-driven digital ecosystems, ITIL® shifted as well—CDS represents this modern perspective, focusing on value streams, collaborative workflows, and continuous delivery.

Today, ITIL® 4 CDS is widely used in enterprises that run complex digital services, high-availability environments, and cross-functional delivery teams. The comprehensive program provides practical guidance on how services are designed, built, deployed, and supported in real operational contexts. Its techniques are applied in everyday work such as incident resolution, release and deployment, change enablement, service desk operations, software engineering workflows, and ongoing service optimization.

By mastering CDS, professionals gain a structured, industry-recognized approach to creating reliable services that deliver consistent business value.

The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The comprehensive program has the following learning outcomes: 

• Understand how to plan and build a service value stream to create, deliver and support services

• Understand concepts and challenges across the service value system

• Understand how to use a ‘shift left’ approach

• Know how to plan and manage resources in the service value system

• Understand the use and value of information and technology across the service value system

• Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

• Know how to use a value stream to design, develop and transition new services

• Know how to use ITIL practices to contribute to a value stream for a new service

• Know how to use a value stream to provide user support

• Know how ITIL practices contribute to a value stream for user support

• Know how to create, deliver and support services

• Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services

• Understand the use and value of various concepts across the service value system

Upon purchase you will receive a password via the email you used to purchase the comprehensive program. You will then be able to login to the Learning Management System (LMS) with your email and password. You will have access to the platform for 12 months to complete your course.

The specifics of this self-paced online learning:

• Internationally accredited
• You can gain credit points
• You can access the material anytime, from anywhere
• It is accessible on mobile phone too
• Interactive
• It contains sample questions, and a sample exam
• ITIL® 4 Specialist: Create, Deliver and Support 

Interested in other areas as well? We offer self-paced online learning for all ITIL® 4 training qualifications marked with a green frame:

Accredited ITIL® 4 Specialist: Create, Deliver and Support professional development program is provided by The Knowledge Academy accredited by PeopleCert. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

This self-paced learning programme incorporates computer-based training modules combined with remotely proctored certification examination.

ITIL® 4 Specialist: Create Deliver and Support CDS Examination Specifications:

• 40 multiple choice questions
• Time allocation: 90 minutes
• Passing threshold: 70% (28/40)
• Reference materials: Closed book

You can obtain your ITIL® 4 Specialist certification online at any time following programme completion.

The programme fee includes the examination fee of 222,500 HUF + VAT, which comprises a digital textbook (eBook).

Take2 Option: For an additional 20,500 HUF + VAT, you can retake the examination once.

The ITIL® 4 Specialist: Create, Deliver and Support certificate has a validity period of 3 years. Certified professionals wishing to maintain their certification status must successfully complete the practitioner re-examination.