SIAM™ Professional – Self-Paced Online Exam Preparation Training with Exam Voucher (E-Learning)

SIAM™ is a method for coordinating with various service providers so they can work together to provide the client with excellent value. SIAM Professional Development Program goes beyond theory, offering practical insights and certification to empower professionals in optimizing service delivery and navigating the complexities of modern business environments effectively.

• Learn about the best practices to continuously improve service delivery with SIAM Training Program.
• Recognise the SIAM™ roadmap for implementing SIAM™ as an enterprise’s operating model
• Enlighted with the ways to mitigate challenges and risks while outsourcing the SIAM™ model
• Select appropriate mechanisms to address issues and improve integrator performance
• Facilitate the approaches for monitoring and measuring service performance
• Understand the role of a service integrator, a different feature of SIAM™

This SIAM™ Professional Professional Development Program is designed for professionals who require a advanced understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can derive value from this program include:

• Service Integration Managers
• Service Delivery Managers
• SIAM Project Managers
• Service Architects
• Change Managers

There are no formal prerequisites for enrolling in this SIAM™ Professional training program.

Domain 1: Discovery and Strategy

Module 1: Design the Elements of SIAM Governance Framework

• Interpret the Characteristics of Governance in the SIAM Ecosystem
• Differentiate SIAM Governance Roles
• Governance Approaches for Monitoring and Measuring Service Performance

Module 2: Analyse the Current Situation

• Analyse Existing Services, Service Groupings, Service Providers, and the Marketplace

• How to Assess Current Capability?

• Classify the Influences for Deciding on the SIAM Model and Sourcing Approach

Module 3: Define the Key Elements of a SIAM Strategy

• Interpret Strategic Drivers for SIAM

• Differentiate Critical Success Factors for SIAM

• Interpret the Principles and Policies for Roles and Responsibilities

• Select an Appropriate SIAM Strategy

• How to Gain and Maintain Buy-in to a SIAM Strategy?

• Content of the Business Case and the Transition Project for SIAM

Domain 2: Plan and Build

Module 4: Design a Detailed SIAM Model

• Analyse enterprise Specific Service Models and Process Models

• Select an Appropriate Sourcing Approach and SIAM Structure

• Detailed Roles and Responsibilities

• Select a Performance Measurement and Reporting Framework

• Select a Collaboration Model

• Analyse Contract Considerations for SIAM

Module 5: Plan for a SIAM Implementation

• Challenges for Organisational Change

• Differentiate Between Approaches for Onboarding of Services and Service Providers

• Appropriate Tooling Strategy and Integration Methods for a SIAM Ecosystem

Domain 3: Implement

Module 6: How Different Scenarios Can Support a SIAM Implementation?

• Choose Between the Big Bang Approach and a Phased Approach based on the Benefits and Risks of these Approaches

• How to Transition to the Approved SIAM Model?

Module 7: Apply Ongoing Change Management

• Choose Ways to Influence Morale and Motivation

Domain 4: Run and Improve

Module 8: Operate, Assure, and Improve a SIAM Ecosystem

• Analyse Structural Elements at Different Levels

• Select Appropriate Mechanisms to Address Issues and Improve Provider and Integrator Performance

• Apply Audit and Compliance Mechanisms

Domain 5: SIAM Practices

Module 9: Apply SIAM Practices

Apply All SIAM Practices for the

• Discovery and Strategy Stage
• Plan and Build Stage
• Implement Stage
• Run and Improve Stage

The SIAM™ Professional Examination evaluates candidates' comprehension of SIAM™ principles and practices. This certification assesses proficiency in effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The examination specifications are as follows:

Question Format: Multiple Choice
Total Questions: 40
Total Marks: 40
Passing Threshold: 65%
Time Allocation: 90 minutes
Reference Materials: Closed Book