SIAM™ Foundation – Self-Paced Online Exam Preparation Training (E-Learning)
E-learning code:
Learn about Service Integration and Management (SIAM™) to optimise cost and increase. Become familiar with the roles and responsibilities of service integration and management. Acquire skills to manage products and technologies to deliver services and operating proce.
- Introduction to SIAM™
- SIAM™ Fundamentals
- SIAM™ Layers and Structures
- SIAM™ Implementation Roadmap
- SIAM™ Implementation Key Stages
- SIAM™ Roles and Responsibilities
- SIAM™ Practices
- Practices of SIAM™
- Processes to Support SIAM™
- Processes in a SIAM™ Ecosystem
- Objectives and SIAM™ Considerations of the Main Processes
- SIAM™ Challenges and Risks
- Challenges
- Associated Risks and Potential Mitigations
- SIAM™ and Other Practices
This SIAM™ Foundation Program is architected for professionals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can derive value from attending this program, such as:
Service Integration Managers
Service Delivery Managers
Project Managers
IT Managers
Change Managers
There are no formal prerequisites to attend this SIAM™ Foundation training program. However, a foundational understanding of IT service delivery Management terminology can be beneficial for participants before pursuing this training program.
Domain 1: Introduction to SIAM™
Module 1: SIAM™ Fundamentals
- Outline the Purpose and Value of a SIAM™ Approach
- Describe Business Drivers for SIAM™
Module 2: SIAM™ Layers and Structures
- Explain the SIAM™ Layers
- SIAM™ Structures, Advantages and Disadvantages for a Hybrid Service Integrator
Domain 2: SIAM™ Implementation Roadmap
Module 3: SIAM™ Implementation Key Stages
- Distinguish Between the Different SIAM Implementation Key Stages
- Objectives, Triggers, Inputs, Activities and Outputs in the Discovery and Strategy Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Plan and Build Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Implement Stage
- Objectives, Triggers, Inputs, Activities and Outputs in the Run and Improve Stage
Domain 3: SIAM™ Roles and Responsibilities
Module 4: SIAM™ Roles and Responsibilities
- Roles and Responsibilities
- SIAM™ Structural Elements
Domain 4: SIAM™ Practices
Module 5: Practices of SIAM™
- People Practices of Managing Cross-Functional Teams
- Process Practices of Integrating Processes Across Service Providers
- Measurement Practices of Enabling and Reporting on end-to-end Services
- Technology Practices of Creating a Tooling Strategy
Domain 5: Processes to Support SIAM™
Module 6: Processes in a SIAM™ Ecosystem
- Function of Processes in a SIAM™ Ecosystem
Module 7: Objectives and SIAM™ Considerations of the Main Processes
- Indicate What the Process Purpose is Outline the SIAM Considerations
Domain 6: SIAM™ Challenges and Risks
Module 8: Challenges, Associated Risks and Potential Mitigations
- Importance of Building the Business Case, the Associated Risks and Mitigations
- Importance of the Level of Control & Ownership, Associated Challenges and Mitigations
- Importance of Security, the Associated Risks and Mitigations
- Challenges Associated with Measuring Success and its Mitigations
- Commercial Challenges, the Challenges with Legacy Contracts and their Mitigations
Domain 7: SIAM™ and Other Practices
Module 10: Other Practices
- Contribution of the Following Frameworks and Standards to a SIAM™ Ecosystem
The SIAM™ Foundation Examination evaluates candidates' comprehension of SIAM™ principles and concepts. This certification assesses proficiency in the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The examination specifications are as follows:
Question Format: Multiple Choice
Total Questions: 40
Total Marks: 40
Passing Threshold: 65%
Time Allocation: 60 minutes
Reference Materials: Closed Book
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Course Administrator
The level of organization of the training was surprisingly high, something I have never experienced anywhere else. Our requests were also taken into account.
Gabriella Nagy
ING Biztosító Zrt.