ITIL® 4 Specialist: Business Relationship Management (BRM) – Self-Paced Online Training with Exam Voucher (E-Learning)

In the rapidly evolving landscape of enterprise IT service management, the ITIL® 4 Specialist: Business Relationship Management (BRM) Professional Development Program Training Program emerges as a critical component. This training program focuses on the indispensable discipline of Business Relationship Management, highlighting its relevance in fostering effective communication and collaboration between enterprise IT service providers and their business partners.

This ITIL® 4 Specialist: Business Relationship Management Course is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organisations, and their stakeholders.  The ITIL® Certification is advantageous for these professionals:

• Business Relationship Managers
• Service Level Managers
• Business Analysts
• IT Directors
• Account Managers
• Project Managers
• Service Portfolio Managers

ITIL® 4 Foundation Certification is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management training program.

Understanding the dynamics of Business Relationship Management is crucial for IT professionals, Business Analysts, and Service Managers. ITIL® 4 Specialist: BRM is designed for those aiming to enhance their skills in managing relationships between IT and business stakeholders. As enterprises strive for alignment between enterprise IT services and strategic business objectives, individuals with expertise in BRM are well-positioned to drive value.
This 3-day professional development program provides a comprehensive and practical approach to ITIL® 4 Specialist: BRM. participants will delve into the intricacies of BRM processes, stakeholder engagement, and communication strategies. The comprehensive program equips participants with the tools to create a collaborative environment, facilitating the achievement of business objectives through effective IT service management.

Learning Objectives

• To understand the principles and practices of ITIL® 4 Business Relationship Management
• To explore effective communication strategies between IT and business stakeholders
• To master the processes and techniques for stakeholder engagement
• To gain insights into aligning enterprise IT services with business objectives
• To enhance skills in creating a collaborative and value-driven IT environment
• To obtain the ITIL® 4 Specialist: Business Relationship Management Certification

Upon completing this comprehensive program, participants will benefit by gaining a comprehensive understanding of BRM, enhancing their ability to bridge the gap between IT and business, and earning a valuable certification that validates their expertise in ITIL® 4 Specialist: Business Relationship Management.

Module 1: Key Concepts of Business Relationship Management

• Identify the Purpose, PSFs, and Value of the BRM Practice
• Key Challenges of Business Relationship Management
• Key Stakeholders of Service Relationships
• Service Journey Model
• Types of Service Relationships
• Role of BRM in Each Type of Service Relationship

Module 2: BRM Value Streams and Processes

• ITIL® Service Value Chain Model
• Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
• Understand the Two Main Processes of the BRM Practice
• Know how to Develop and Apply Relationship Models
• Know how to Integrate BRM in the enterprise's Value Streams

Module 3: How to Apply the BRM Models and Techniques?

• How to Apply the Following in the Context of BRM?

Module 4: BRM Roles, Skills, and Organisational Solutions

• Understand the Key Skills Required for BRM
• Responsibilities of the Relationship Manager and Relationship Agent Roles
• Know how to Apply the LACMT Model to BRM Activities
• Know how to Position BRM within an Organisational Structure

Module 5: How Does Information and Technology Support and Enable BRM?

• Identify the Key Inputs and Outputs of the BRM Practice
• Describe the key BRM Automation Tools and their Role in the Practice

Module 6: Role of Partners and Suppliers in BRM

• Understand the Complexity of Service Relationships
• Understand the Dependencies of BRM on Third Parties

Module 7: How to Develop the BRM Capability in an enterprise?

• Understand the Key Concepts of the ITIL Maturity Model
• Know how to Apply Capability Criteria to Plan BRM Capability Development
• Identify Key Metrics and Methods for Improving BRM Capabilities
• Apply the Key Steps of the BRM Capability Development

Interested in other areas as well? We offer self-paced online learning for all ITIL® 4 training qualifications marked with a green frame:

The ITIL® 4 Specialist: Business Relationship Management Training Examination evaluates candidates' comprehension of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building effective relationships between IT and business to ensure successful collaboration and value delivery.

• Question Format: Multiple Choice
• Total Questions: 40
• Total Marks: 40
• Passing Threshold: 65% (26/40 Marks)
• Time Allocation: 90 minutes
• Reference Materials: Closed book

Effective 2023, all PeopleCert Global Best Practice certifications require renewal every 3 years.