The world is changing, and so are the rules of service management. The ITIL Version 5 Foundation Bridge training doesn’t just update your existing ITIL 4 knowledge – it opens new perspectives that shape your daily work. You will discover the key innovations of ITIL 5, the new value systems, and modern service management tools that make your organization’s processes more transparent, efficient, and effective.
This course provides practical, immediately applicable knowledge to help optimize processes, improve collaboration, and increase the value of services. Participants will gain a clear understanding of the new Service Value System framework, the updated Service Value Chain model, and the transformed management practices, all designed to be readily applied within the organization.
The training is dynamic and engaging, delivering knowledge in an interactive, hands-on way, while also preparing you for the official Bridge certification exam. It is designed for those who want to actively shape their professional processes, maximize value, and stay ahead in the evolving world of digital services. With the ITIL Version 5 Bridge, the knowledge you gain can provide tangible benefits to your organization and create immediately noticeable improvements in your daily work.
The course also prepares you for the official certification exam, which can serve as a gateway to advanced ITIL qualifications and leadership roles.
After completing the training, you will be able to:
-
Effectively apply the ITIL 5 Value System and Service Value Chain model.
-
Optimize processes and increase the value of services using modern management practices.
-
Seamlessly connect your ITIL 4 knowledge with the principles of ITIL 5.
-
Use practical tools in your daily work to achieve immediate results.
-
Prepare for and successfully pass the official ITIL Version 5 Bridge certification exam.
The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
This is more than just a training – it’s an opportunity to align your knowledge with the professional expectations of the future and create real value in your everyday work. Every moment of the course is designed to help you apply the ITIL 5 principles with confidence, efficiency, and inspiration, while ensuring your organization keeps pace with the latest trends in modern service management.
During our training, participants receive the official course materials and book, prepared by the globally recognized organization PeopleCert. The content is detailed and comprehensive, supplemented with numerous practical examples and exercises, ensuring that participants become true experts in the subject of our training.
The official PeopleCert materials, enhanced with Masterfield content, provide learners with the highest quality resources and the knowledge required for professional certification. The course materials and book are provided as part of the training, allowing participants to use them at any time to prepare for the exam.
Syllabus:
1. Key concepts of digital product and service management
2. Service relationships
3. The ITIL Value System
4. Governance
5. ITIL Guiding Principles
6. Value chain and ITIL management practices
7. Value streams: mapping and management 1
8. Continual improvement
9. The ITIL Four Dimensions of Product and Service Management
10. ITIL and other frameworks integration
What I liked most about the course was that it was practical and the instructor trusted our abilities and gave us space for our insights.
Excel VBA Macro Programming foundation level participant