ITIL® Version 5 is the next-generation framework for digital operations. It goes beyond traditional IT service management by bringing together business value creation, digital product development, governance, and continual improvement within a unified approach. Today’s organizations must respond rapidly to changing market demands while maintaining stability, security, and transparency — ITIL 5 provides the balance needed to achieve this. It introduces a system-level mindset that helps you understand how an idea is transformed into measurable business value through a well-designed and effectively managed digital service.
ITIL® Version 5 is designed for professionals who do not only want to participate in digital operations but also want to understand why things happen the way they do within an organization. If you have worked in environments where development, operations, and business teams moved at different speeds, or where it was difficult to see how a requirement becomes a functioning service, you already know why a shared, well-structured framework is essential.
ITIL 5 provides clear guidance in this context. It helps you understand the full lifecycle of a digital service — from initial concept and design through delivery and continual improvement. It demonstrates how to structure collaboration, align governance with day-to-day operations, and ensure that technology is consciously used to support business objectives. The framework promotes a way of thinking in which decisions are not made in isolation, but as part of an interconnected operating system.
The course also prepares you for the official certification exam, which can serve as a gateway to advanced ITIL qualifications and leadership roles.
After completing the training, you will be able to:
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to gain a system-level understanding of how a modern digital organization operates,
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to identify areas where operations can be improved or simplified,
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to consciously interpret the value creation process from initial demand through to delivery,
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to confidently contribute to digital development and service management decisions,
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to use a shared professional language between IT and business functions,
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to successfully complete the official, internationally recognized PeopleCert certification exam.
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ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The knowledge of ITIL 5 will help you not only execute tasks in a digital environment but also understand the underlying logic of its operations – and actively shape it in a conscious and informed way.
During our training, participants receive the official course materials and book, prepared by the globally recognized organization PeopleCert. The content is detailed and comprehensive, supplemented with numerous practical examples and exercises, ensuring that participants become true experts in the subject of our training.
The official PeopleCert materials, enhanced with Masterfield content, provide learners with the highest quality resources and the knowledge required for professional certification. The course materials and book are provided as part of the training, allowing participants to use them at any time to prepare for the exam.
Syllabus:
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1. Introduction
1.1 Evolving IT service management
1.2 About ITIL
1.3 Key concepts of ITIL: An Introduction
1.4 Official Book structure
1.5 The ITIL Car Rental Scenario
2. The ITIL Four Dimensions of Product and Service Management
2.1 Introduction
2.2 Organizations and people
2.3 Value streams and processes
2.4 Information and technology
2.5 Partners and suppliers
3. Key concepts of digital product and service management
3.1 The service economy
3.2 Service relationships
4. The ITIL Product and Service Lifecycle
4.1 The ITIL Product and Service Lifecycle and lifecycle managem
ent activities
4.2 Discover
4.3 Design
4.4 Acquire
4.5 Build
4.6 Transition
4.7 Operate
4.8 Deliver
4.9 Support
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5. The ITIL Value System
5.1 Introduction to the ITIL Value System
5.2 The ITIL Guiding Principles
5.3 Governance
5.4 Value chain
5.5 Practices
5.6 Continual improvement
5.7 Summary
6. Identifying, mapping, and managing value streams
6.1 Why value streams
6.2 Value streams of digital organizations
6.3 Value stream mapping
6.4 Value stream management
7. Next steps
7.1 Improving organizations
7.2 Improving professional capabilities
7.3 Beyond ITIL
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I was able to attend a very high quality course; both the instructor, the educational conditions and the behavior of polite colleagues were unforgettable for me.
Gabriella Szagri
LEGO Hungary Kft.