ITIL® 4 Specialist: Monitor, Support, Fulfil (MSF) accredited course with exam
Course code:
ITIL® 4 Specialist: Monitor, Support, Fulfil (MSF) accredited course with exam - Dates and application
First training day: 3 August 2026, Further training days: 4., 5.
Applying for closed-group training
Application without a date
The training, based on the ITIL® 4 framework, is a combined module that covers the key concepts of five ITIL® Service Management Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management. Understand the purpose and key concepts of the Monitor, Support, and Fulfil practices, elucidating their importance in maintaining, supporting, and delivering IT services effectively.
The Monitor, Support, Fulfil training is intended for IT service management professionals who are involved in the daily operational work, including delivering the services to consumers and supporting them in case of a service requests or handling failures (incidents, problems), if they occur. The training is also recommended to other interested parties involved in IT services.
ITIL® 4 Foundation Certificate (or ITIL® 4 MP Transition)
Monitor, Support, Fulfil (MSF) is focusing on and covering the following objectives, so participants, upon completing this course, will be able to:
- Explain the purpose of the five MSF practices
- Recall the definitions of the key terms related to the MSF practices
- Explain the practice success factors and associated metrics of the MSF practices
- Explain the dedicate processes of the MSF practices
- Explain how the MSF practices are integrated in the organization’s service value streams
- Identify competencies required for all activities in relevant service management practices and correspondent roles in the organization
- Explain organizational solutions for MSF practices
- Explain what information is needed for effective relevant service management practices
- Identify and explain functional requirements for automation tools of MSF practices
- Explain the role of third parties in the relevant service management practice
- Understand the opportunities offered by involving third parties in MSF practices
ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will cover the following topics:
1. Incident Management (INM) Practice:
1.1. The key concepts of the practice.
1.2. The processes of the practice.
1.3. The roles and competences of the practice.
1.4. How information and technology support and enable the practice.
1.5. The role of partners and suppliers in the practice.
1.6. How the ITIL® capability model can be used to develop the practice.
1.7. The recommendations for the practice success.
2. Service Desk (SD) Practice:
2.1. The key concepts of the practice.
2.2. The processes of the practice.
2.3. The roles and competences of the practice.
2.4. How information and technology support and enable the practice.
2.5. Τhe role of partners and suppliers in the practice.
2.6. Ηow the ITIL® capability model can be used to develop the practice.
2.7. The recommendations for the practice success.
3. Service Request Management (SRM) Practice:
3.1. The key concepts of the practice.
3.2. The processes of the practice.
3.3. The roles and competences of the practice.
3.4. How information and technology support and enable the practice.
3.5. The role of partners and suppliers in the practice.
3.6. How the ITIL® capability model can be used to develop the practice
3.7. The recommendations for the practice success
4. Monitoring & Event Management (MEM) Practice:
4.1. The key concepts of the practice.
4.2. The processes of the practice.
4.3. The roles and competences of the practice.
4.4. How information and technology support and enable the practice.
4.5. The role of partners and suppliers in the practice.
4.6. How the ITIL® capability model can be used to develop the practice.
4.7. The recommendations for practice success.
5. Problem Management (PRM) Practice:
5.1. The key concepts of the practice.
5.2. The processes of the practice.
5.3. The roles and competences of the practice.
5.4. How information and technology support and enable the practice.
5.5. The role of partners and suppliers in the practice.
5.6. How the ITIL® capability model can be used to develop the practice.
5.7. The recommendations for the practice success.
6. Monitor, Support, & Fulfil (MSF)
6.1. Understand the processes and value streams of the Monitor, Support, & Fulfil practices.
6.2. How information and technology support and enable the practices.
6.3. Recommendations for the Monitor, Support, & Fulfil practices success.
TIL® 4 Specialist: Monitor, Support, Fulfil Exam
- Duration: 90 minutes
- Number of questions: 60
- Success level: 39
- Success percentage: 65%
- Online exam: yes
- Proctored exam: yes
- Closed book policy: yes
- Bloom's Level's: 1 & 2
Completion of an accredited MSF training course is a prerequisite: yes
The price of the course includes the exam fee of 208.500 HUF + VAT, which contains a non-optional digital textbook (eBook) as well as the official training material.
Take2: If you pay 19.500 HUF + VAT, you can resit the exam one additional time.
The ITIL® 4 Specialist certificate has an expiry period of 3 years. Candidates wishing to maintain their certified status must resit their practitioner examination.
Trainers
Do you have any questions about the training?
FOUNDATION TRAININGS FOR THIS COURSE
Don't have enough knowledge to complete this training yet? Then get the basics you need with these courses.
WOULD YOU IMPROVE YOUR SKILLS IN THIS TOPIC?
If you wish to get a deeper knowledge of this field, you can choose from these additional courses.
ITIL® 4 Specialist: Create, Deliver and Support Course e-learning with exam
ITIL® 4 Practitioner: Service Request Management e-learning with exam voucher
ITIL® 4 Specialist: IT Asset Management e-learning with exam voucher
ITIL® 4 Practitioner - Monitoring and Event Management e-learning with exam voucher
ITIL® 4 Leader: Digital and IT Strategy e-learning with exam voucher
ITIL® 4 Specialist: Plan, Implement And Control e-learning with exam voucher
ITIL® 4 Specialist: Business Relationship Management e-learning with exam voucher
ITIL® 4 Specialist: Acquiring And Managing Cloud Services e-learning with exam voucher
ITIL® 4 Specialist: Sustainability in Digital and IT e-learning with exam voucher
You may also be interested in these courses and e-learning packages
You may find the courses below interesting
ITIL® 4 Foundation e-learning with exam
ITIL® 4 Specialist: Drive Stakeholder Value e-learning with exam
ITIL® 4 Specialist: High Velocity IT (HVIT) e-learning with exam
ITIL® 4 Strategist: Direct, Plan and Improve (DPI) e-learning with exam
The training materials prepared by the instructor were excellent and far surpassed any materials I have received elsewhere.
Lajos Kovács
S&T Consulting Hungary Kft.