ITIL® 4 Specialist: Collaborate, Assure, Improve (CAI) – Accredited Training with Certification Exam
Course code:
ITIL® 4 Specialist: Collaborate, Assure, Improve (CAI) – Accredited Training with Certification Exam - Dates and application
First training day: 9 November 2026 , Additional training days: 10., 11.
Applying for closed-group training
Enrolment without a date
Improve your enterprise IT service management with the ITIL® 4 CAI training program! Develop the skills to effectively manage customer relationships, vendors, service levels, continuous improvement and information security - all based on ITIL® best practices. By the end of the training program, you will have an overview of how Collaborate, Assure and Improve approaches work and how they can be supported by modern technologies. The training program concludes with an exam, which will also give you entry to higher level ITIL® qualifications.
Recommended for any professional who provides or supports IT services and wants to ensure their continuous improvement, reliability and business fit. It is particularly valuable for IT service managers, process owners, quality assurance and supplier management professionals, and those preparing to become ITIL® 4 Managing Professionals.
- ITIL® 4 Foundation certification (or ITIL® 4 MP Transition)
ITIL® (Information Technology Infrastructure Library) is one of the world's best-known and most widely used IT service management frameworks. Since its inception in the 1980s, ITIL® has evolved to keep pace with enterprise requirements, digitisation and the rise of agile operations. Version 4 focuses on modern, flexible and value-based service management, where not only processes, but also the overall experience, collaboration and continuous improvement are key.
The Collaborate, Assure, Improve program is part of the ITIL® 4 advanced modules and is designed for those who want to collaborate more effectively between enterprises, ensure quality of service and improve operations and value creation. The professional development program provides practical tools to enable IT professionals and business decision-makers to work together more effectively with partners, suppliers and customers in transparent roles.
The ITIL® 4 CAI methodology is now used globally, from multinational corporations to public administrations and IT service providers, wherever there is a complex IT environment and an expectation of consistent quality, security and service improvement. The CAI module is not only valuable in its own right, but is also one of the cornerstones for obtaining the Managing Professional qualification.
Collaborate, Assure & Improve (CAI) is focusing on and covering the following objectives, so participants, upon completing this comprehensive program, will be able to:
- Define the key concepts, principles, value and challenges of ITIL® 4’s five covered management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve strategic business objectives
- Integrate the practices in the enterprise’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL® Maturity Model
Course outline:
1. RELATIONSHIP MANAGEMENT (RSM) PRACTICE:
1.1. The key concepts of the practice.
1.2. The processes of the practice.
1.3. The roles and competences of the practice.
1.4. How information and technology support and enable the practice.
1.5. The role of partners and suppliers in the practice.
1.6. How the ITIL® capability model can be used to develop the practice.
1.7. The recommendations for the practice success.
2. SUPPLIER MANAGEMENT (SM) PRACTICE:
2.1. The key concepts of the practice.
2.2. The processes of the practice.
2.3. The roles and competences of the practice.
2.4. How information and technology support and enable the practice.
2.5. ?he role of partners and suppliers in the practice.
2.6. ?ow the ITIL® capability model can be used to develop the practice.
2.7. The recommendations for the practice success.
3. SERVICE LEVEL MANAGEMENT (SLM) PRACTICE:
3.1. The key concepts of the practice.
3.2. The processes of the practice.
3.3. The roles and competences of the practice.
3.4. How information and technology support and enable the practice.
3.5. The role of partners and suppliers in the practice.
3.6. How the ITIL® capability model can be used to develop the practice.
3.7. The recommendations for the practice success.
4. CONTINUAL IMPROVEMENT (CI) PRACTICE:
4.1. The key concepts of the practice.
4.2. The processes of the practice.
4.3. The roles and competences of the practice.
4.4. How information and technology support and enable the practice.
4.5. The role of partners and suppliers in the practice.
4.6. How the ITIL® capability model can be used to develop the practice.
4.7. The recommendations for practice success.
5. INFORMATION SECURITY MANAGEMENT (ISM) PRACTICE:
5.1. The key concepts of the practice.
5.2. The processes of the practice.
5.3. The roles and competences of the practice.
5.4. How information and technology support and enable the practice.
5.5. The role of partners and suppliers in the practice.
5.6. How the ITIL® capability model can be used to develop the practice.
5.7. The recommendations for the practice success.
6. COLLABORATE, ASSURE & IMPROVE (CAI)
6.1. Understand the processes and value streams of the Collaborate, Assure & Improve practices.
6.2. How information and technology support and enable the practices.
6.3. Recommendations for the Collaborate, Assure & Improve practices success.
- Time Allocation: 90 minutes
- Number of Questions: 60
- Passing Score: 39
- Passing Threshold: 65%
- Online Delivery: Yes
- Proctored: Yes
- Reference Materials: Closed book
- Bloom's Taxonomy Levels: 2 & 3
- Accredited CAI training programme prerequisite: Yes
Effective 2023, all PeopleCert Global Best Practice certifications require renewal every 3 years.
Instructors
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Krisztián Porszász
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