ITIL® 5 Foundation Bridge – Self-Paced Online Training with Certification Exam (E-Learning)
E-learning code:
ITIL® Version 5 places stronger emphasis on digital product and service management, expanding beyond traditional service management to support modern, value-driven, and technology-enabled operating models.
This training is designed for professionals who already hold ITIL® 4 Foundation and want to transition smoothly to ITIL® Version 5. It focuses on updated concepts, terminology, and practices without revisiting foundational ITIL knowledge. The following professionals can benefit the most from the course:
IT Service Managers
IT Operations Managers
Service Delivery Managers
Product Managers
IT Consultants
Digital Transformation Managers
Delegates must hold a valid ITIL® 4 Foundation certification before attending this Bridge training. This prerequisite ensures existing ITIL knowledge is in place, allowing full focus on the updated concepts, enhancements, and new practices introduced in ITIL® Version 5.
ITIL® Version 5 Foundation Bridge Training introduces delegates to the latest evolution of the ITIL framework, focusing on digital product and service management. It explains how ITIL has progressed beyond ITIL® 4 to support modern value creation, lifecycle thinking, and digital operating models.
This training supports professionals who already hold ITIL® 4 Foundation by building clarity around new Version 5 concepts. It strengthens understanding of value streams, governance, digital experience, and emerging areas.
This 1-Day course by The Knowledge Academy enables delegates to transition confidently to ITIL® Version 5 without revisiting foundational content. It provides focused insight into updated terminology, practices, and structures, supporting progression into advanced ITIL® Version 5 Certifications.
ITIL® Version 5 Foundation Bridge Training Objectives
- To understand the evolution from ITIL® 4 to ITIL® Version 5
- To explore updated product and service lifecycle concepts in Version 5
- To gain insight into value streams, governance, and digital experience
- To apply ITIL® Version 5 terminology and principles effectively
- To prepare for progression into advanced ITIL® Certifications
Upon completion of this ITIL® Version 5 Foundation Bridge Course, delegates will gain a clear understanding of Version 5 changes, supporting a confident transition from ITIL® 4 and continued professional development in modern service management roles.
Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.
The specifics of this e-learning:
- Internationally accredited
- You can gain 10 PDUs
- You can access the material anytime, from anywhere
- It is accessible on mobile phone too
- Interactive
- It contains sample questions, and a sample exam
- ITIL® 5 Foundation Bridge exam voucher
Interested in other areas as well? We offer self-paced online learning for all ITIL® 4 training qualifications marked with a green frame:
COURSE OUTLINE:
1. Key Concepts of Digital Product and Service Management
1.1. Product and Service Management
1.2. Service Offering
1.3. Value Co-Creation
2. Service Relationships
2.1. Organisations
2.2. Providers, Consumers, and Vendors
2.3 Roles in Managing, Delivering, and Consuming Services
2.4 Service Consumer Roles
2.5 Consumer Roles Example
2.6 Service Relationship Model
2.7 Types of Service Relationships: Basic, Cooperative, and Collaborative
2.8 Service Journey (1/2)
2.9 Service Journey (2/2)
2.10 Service Quality and Service Level
2.11 Service Level Metrics (1/2)
2.12 Service Level Metrics (2/2)
2.13 Service Level Agreements
3. The ITIL Value System (ITIL VS)
3.1. Components of the ITIL Value System -
Guiding Principles, Governance, Value Chain, Management Practices,
Continual Improvement
3.2. ITIL Value System (ITIL VS) and its purpose
4. Governance
4.1. Governing Bodies and Governance
4.2 Governance of Digital Technology
5. ITIL Guiding Principles
5.1. What is an ITIL Guiding Principle?
5.2. Recap of the ITIL Guiding Principles
5.3 Using Automation and AI
5.4 Principles Interaction
6.Value Chain, Lifecycle Activities and ITIL Management Practices
6.1. Introduction to ITIL Product and Service Lifecycle
6.2. Purpose of the ITIL Product and Service Lifecycle Management Activities
6.3. Value Chain
6.4 Management Practices
7. Value Streams
7.1. Key Concepts of Value Stream Mapping and Management
7.2. Application of Value Streams
7.3. Purpose of Value Stream Mapping and Management
8. Continual Improvement
8.1. ITIL Continual Improvement Model
8.2. List the Steps of the ITIL Continual Improvement Model
8.3. Understand the Steps of the ITIL Continual Improvement Model
8.4 Describe Continual Improvement within the ITIL Value System and its role in the Organisation
9. Four Dimensions of Product and Service management and AI
9.1. Introduction to the ITIL Four Dimensions of Product and Service Management
9.2. Internal Factors and External Factors
9.3. Introduction to AI
9.4 ITIL AI Governance
10. ITIL and Other Frameworks Integration
9.1. ITIL and DevOps
9.2. ITIL and PRINCE2
This ITIL® 5 Foundation Bridge course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM.
Accredited ITIL® 5 Foundation Bridge training is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The price of the course includes the exam fee, which contains a non-optional digital textbook (eBook) as well as the official training material.
Examination Format:
- Exam available in 11 languages
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
Take2 Option: For an additional fee, you can retake the examination once.
The ITIL® 5 Foundation certificate has an expiry period of 3 years. Candidates wishing to maintain their certified status must resit their practitioner examination.
Do you have any questions about e-learning?
Course Administrator
It was a high quality training. I'm completely satisfied with the organization, the trainer's professional competence, and the presentation style.
Renáta Makó
msz