ITIL® 5 Foundation – Self-Paced Online Training with Certification Exam (E-Learning)
E-learning code:
ITIL Version 5 is the latest evolution of the ITIL framework. It provides practical, flexible guidance for managing digital products and services across the entire organisation, from strategy to daily operations, in fast-changing and AI-enabled environments.
ITIL® Foundation (Version 5) builds on the concepts introduced in ITIL® 4 Foundation while expanding its focus to digital product and service management. It introduces greater emphasis on AI-enabled environments, experience management, value co-creation, and the end-to-end product and service lifecycle. ITIL® 5 Foundation Certification is designed to help professionals create and deliver value in today's increasingly digital and rapidly evolving business environments.
This ITIL® 5 Foundation is ideal for professionals seeking a modern understanding of digital product and service management, value co-creation, and service lifecycle practices, while supporting progression along the ITIL Certification Path. It is particularly suitable for the following professionals:
IT Service Management Professionals
IT Managers
Service Delivery Managers
Service Desk Analysts
IT Support Professionals
Digital Product Managers
Service Owners
DevOps Practitioners
There are no formal prerequisites for this ITIL 5 Certification. It is suitable for beginners as well as professionals who want to build a foundational understanding of modern IT services and digital product management concepts.
Upon purchase you will receive a password via the email you used to purchase the course. You will then be able to login to the online learning platform with your email and password. You will have access to the platform for 12 months to complete your course.
The specifics of this e-learning:
- Internationally accredited
- You can gain 18 PDUs
- You can access the material anytime, from anywhere
- It is accessible on mobile phone too
- Interactive
- It contains sample questions, and a sample exam
- ITIL® 5 Foundation exam voucher
Interested in other areas as well? We offer self-paced online learning for all ITIL® 4 training qualifications marked with a green frame:
COURSE OUTLINE:
1. Key Concepts of Digital Product and
Service Management
1.1. Cost and Risk
1.2. Output and Outcome
1.3. Understand the Difference Between Output and Outcome
1.4 How Value Contributes to Value Co-Creation?
1.5 How Outcomes, Costs, Risks Contribute to Value Co-Creation?
2. Service Relationships
2.1. Value Co-Creation - How Utility, Warranty, User Experience, Sustainability Contributes to Value Co-Creation?
2.2. Service Relationships
3. The ITIL Value System (ITIL VS)
3.1. Components of the ITIL Value System - Components of the ITIL Value System and their Role in an Organization:
Guiding Principles, Governance, Value Chain, Management Practices,
Continual Improvement
3.2. ITIL Value System (ITIL VS) and its purpose
4. Governance
4.1. Governance
4.1.1. Define Governance
4.1.2. Enabling Nature and the Activities of Governance
5. ITIL Guiding Principles
5.1. Value Co-Creation - Explain how Feedback Contributes to Value Co-Creation
5.2. ITIL Guiding Principles
6.Value Chain and ITIL Management Practices
6.1. Introduction to ITIL Product and Service Lifecycle
6.2. Purpose and Scope of ITIL Product and Service Lifecycle Activities
6.3. Value Chain
6.4 Management Practices
7. Value Streams: Mapping and Management
7.1. Key Concepts of Value Stream Mapping and Management
7.2. Application of Value Streams
7.3. Purpose of Value Stream Mapping and Management
8. Continual Improvement
8.1. ITIL Continual Improvement Model
8.2. List the Steps of the ITIL Continual Improvement Model
8.3. Understand the Steps of the ITIL Continual Improvement Model
8.4 Describe Continual Improvement within the ITIL Value System and its role in the Organisation
9. Four Dimensions of Product and Service management
9.1. Introduction to the ITIL Four Dimensions of Product and Service Management
9.2. Internal Factors and External Factors
9.3. Introduction to AI
9.4 ITIL AI Governance
10. ITIL and Other Frameworks Integration
9.1. ITIL and DevOps
9.2. ITIL and PRINCE2
Accredited ITIL® 5 Foundation professional development program is provided by The Knowledge Academy accredited by PeopleCert.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® 5 Foundation certification can be obtained online via remote proctoring.
The programme fee includes the examination fee, which comprises a mandatory digital textbook (eBook) and official training materials.
Examination Specifications:
- Available in 11 languages
- 40 questions
- Multiple choice format
- Passing threshold: 26/40 (65%)
- Time allocation: 60 minutes
- Reference materials: Closed book
Take2 Option: For an additional fee, you can retake the examination once.
The ITIL® 5 Foundation certificate has a validity period of 3 years. Certified professionals wishing to maintain their certification status must successfully complete the practitioner re-examination.
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Course Administrator
I liked the training and the instructor made it understandable even with little prior knowledge.
Zsuzsanna Török
NXP