Change Management Foundation e-learning
E-learning kód:
This APMG Change Management Foundation Training covers change theories, communication strategies, stakeholder engagement, and implementation techniques, leading to certification in Change Management Foundation.
This Change Management Foundation Training Course is designed for candidates to obtain a basic understanding of the principles, techniques, and approaches used in managing and implementing change within organisations. This course can be beneficial for a wide range of professionals, including:
- Change Managers
- Project Managers
- Business Analysts
- Human Resources Professionals
- Operational Team Leads
- Business Process Managers
- Business Transformation Managers
There are no formal prerequisites for attending this Change Management Foundation Training Course.
Change Management is an essential discipline that focuses on preparing, supporting, and helping individuals, teams, and organisations make organisational change. Its relevance in today's fast-paced business environment cannot be overstated, as it equips entities to adapt swiftly and efficiently to market changes, technological advancements, and internal process improvements.
Proficiency in Change Management is crucial for Leaders, Project Managers, HR professionals, and Change Agents who guide their organisations through transitions. Mastering this subject enables professionals to manage the people aspect of change effectively, ensuring that transitions are smooth, resistance is minimised, and the desired outcomes are achieved promptly.
The training is designed to provide delegates with a comprehensive understanding of the foundational principles of change management. Attendees will learn practical strategies for leading change initiatives, overcoming resistance, and ensuring stakeholder engagement. The course aims to equip participants with the knowledge and tools to drive successful change within their organisations.
Course Objectives
- To introduce the concept and importance of Change Management in an organisational context
- To equip delegates with frameworks and tools for effective change planning and implementation
- To enhance understanding of how to manage resistance to change and engage stakeholders throughout the change process
- To develop skills in communication and leadership essential for successful Change Management
- To provide insights into monitoring and evaluating the impact of change initiatives
Chapter 1: Change Management Perspective
- Change and the Individual
- Learning New Skills
- Models of Individual Change
- Motivation – What Drives and Motivates People?
- Systematic Differences Between People
- Organisational Metaphors
- Organisational Culture
- Models of the Change Process
- Emergent Change
- Key Roles in Organisational Change
Chapter 2: Change and the Organisation: Defining Change
- Drivers for Change
- Cascading Decisions and Designs
- Portfolio, Programmes, and Projects
- Developing Vision
- Viewpoints and Perspectives
- Writing a Vision Statement
- Vision Statement Pitfalls
Chapter 3: Benefits Management
- Benefits Management – Objectives
- Benefits Management – CSF
- Principles and Processes
Chapter 4: Stakeholder Engagement
- Leadership and Engagement
- Principles
- Stakeholders
- Segmenting Stakeholders
- CPIG Segmentation
- Stakeholder Personas
- Example Persona
- Empathy Mapping
- Stakeholder Radar
- Segmenting and Populating the Stakeholder Radar
- Managing Relationships and Mobilising Stakeholders
- Rogers’ Innovation Adoption Model
- Listening and Mobilisation
- Lead with Meaning and Emotion
- Influencing Through Demonstration
Chapter 5: Communication
- Cognitive Biases
- Feedback Mechanisms
- Communication Approaches and Methods
- AIDA
- Sponsors and Leaders of Change
- Factors to Encourage Engagement
- Barriers to Effective Communication
- Communication Effectiveness
- Appealing to Hearts and Minds
- Using Stories to Engage People
- Communication Channels
- ‘Lean’ or ‘Rich’ Communication
- Fostering Collaboration
- Using Social Media
- Effective Communications
- Communication Planning Framework
- Communication Strategy
- Communication Plan
Chapter 6: Change Impact
- Change Impact, Risk, and Continuity Model
- Categorising Change Impacts
- Key Inputs
- McKinsey 7S Model
- Gap Analysis
- Stakeholder Impact Assessment
- Change Severity Assessment
Chapter 7: Change Readiness
- Working with Individuals in Major Changes
- Building Organisational Readiness for Change
- Preparing for Resistance
Chapter 8: Education and Learning Support: Training Planning
- Key Principles of Learning
- Defining What is to be Learned?
Change Management Foundation Exam Information
The Change Management Foundation Exam assesses participants' understanding of the fundamental principles, processes, and practices of change management. This certification focuses on evaluating an individual's knowledge of how to effectively manage and navigate organisational changes.
- Question Type: Multiple Choice
- Total Questions: 50
- Total Marks: 50 Marks
- Pass Mark: 50%, or 25/50 Marks
- Duration: 40 Minutes
- Mode of Examination: Online
- Open Book/ Closed Book: Closed Book
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