ISTQB Certified Tester Usability Testing live course
Course code:
ISTQB Certified Tester Usability Testing live course - Dates and application
First training day: 15 June 2026, Further training days: 16.
First training day: 14 September 2026, Further training days: 15.
First training day: 14 December 2026, Further training days: 15.
Applying for closed-group training
Application without a date
Gain expertise in usability testing with this focused training, preparing you for the ISTQB Certified Tester Usability Testing certification. Learn to assess the user-friendliness, efficiency, and satisfaction provided by software applications. The course covers key concepts such as usability evaluation methods, user-centered design principles, and practical techniques for conducting usability tests. Apply now and get ready to excel in usability testing!
This training is ideal for anyone who wants to learn more about the usability testing toolkit. It is highly recommended for those wishing to specialize, such as software testers and user interface design professionals (e.g. GUI designers, front-end developers, etc.) who seek to understand usability testing processes.
- ISTQB Certified Tester Foundation Level certificate or equivalent knowledge
- At least an intermediate level of English, as both the course material and the certification exam are in English
Our course deals with the methodology, background, planning, implementing, techniques, metrics, risks and further development of software usability testing, in line with the recommendations of ISTQB.
Besides exam questions, we also place great emphasis on real-life examples and tasks related to usability testing. We examine good and bad user interfaces, analyse all errors and suggest corrections for them. We go through GUI guidelines and best practices, which increase the user experience and software ergonomy and ensure good usability.
Main topics:
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Basic Concepts: Understand fundamental principles of usability, user experience, and accessibility, and learn evaluation methods for each.
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Risks in Usability, User Experience, and Accessibility: Identify and analyze typical risks associated with usability, user experience, and accessibility throughout the development cycle.
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Usability and Accessibility Standards: Learn about key usability and accessibility standards, including ISO standards and WCAG guidelines, and their applications.
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Usability Reviews: Explore various usability review methods, including informal and expert reviews, and apply heuristic evaluation to assess usability.
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Usability Testing: Master the steps of conducting usability tests, from planning and executing test sessions to analyzing and reporting findings.
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User Surveys: Understand the process of designing and conducting user surveys to gather feedback on user satisfaction and usability.
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Selecting Appropriate Methods: Learn how to choose the most suitable usability, user experience, and accessibility evaluation methods based on project needs.
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Summary of Roles and Responsibilities: Define the roles and responsibilities of usability testers, moderators, and note-takers in usability evaluation processes.
After completing the training, you will be able to:
- Understand fundamental principles of usability and usability testing
- Identify and assess usability risks and potential accessibility issues at any stage of development
- Apply relevant usability, user experience, and accessibility standards in product evaluation
- Develop procedures to verify that usability, user experience, and accessibility goals are met
- Design and monitor test plans to achieve specific usability and accessibility objectives
- Communicate the rationale, processes, and results of usability evaluations effectively to non-specialist stakeholders
COURSE OUTLINE:
1. BASIC CONCEPTS
1.1 Fundamentals
1.1.1 Usability
1.1.2 User Experience Concepts
1.1.3 Accessibility
1.2 Evaluating Usability, User Experience and Accessibility
1.2.1 Usability Evaluation
1.2.2 User Experience Evaluation
1.2.3 Accessibility Evaluation
1.3 Usability Evaluation in Human-Centered Design
1.3.1 Usability Requirements
1.3.2 Agile Usability Evaluation
2. RISKS IN USABILITY, USER EXPERIENCE AND ACCESSIBILITY
2.1 Introduction
2.2 Typical Risks
2.2.1 Usability Risks
2.2.2 User Experience Risks
2.2.3 Accessibility Risks
2.2.4 Project Risks
3. USABILITY AND ACCESSIBILITY STANDARDS
3.1 Usability Standards and Manufacturer Guidelines
3.1.1 ISO Usability Standards
3.1.2 Manufacturer Guidelines
3.2 Accessibility Standards
3.2.1 ISO Standards
3.2.2 The Web Content Accessibility Guidelines (WCAG)
3.2.3 Accessibility Legislation
4. USABILITY REVIEWS
4.1 Introduction and Approach
4.1.1 Step-By-Step Approach to Usability Reviews
4.1.2 Risks and Challenges
4.2 Types of Usability Review
4.2.1 Informal Usability Review
4.2.2 Expert Usability Review
4.2.3 Heuristic Evaluation
5. USABILITY TESTING
5.1 Introduction
5.2 Step-By-Step Approach to Usability Testing
5.3 Prepare Usability Test
5.3.1 Usability Test Plan
5.3.2 Usability Test Script
5.3.3 Usability Test Tasks
5.3.4 Test Location
5.3.5 Usability Test Lab
5.3.6 Pilot Usability Test Session
5.4 Conduct Usability Test Sessions
5.5 Analysis of Findings
5.6 Communicate Results and Findings
5.6.1 Results
5.6.2 Usability Findings
5.6.3 Selling Findings to Stakeholders
5.6.4 Usability Test Report
5.6.5 Best Practices in Usability Test Reporting
5.7 Quality Control of a Usability Test
5.8 Challenges and Frequent Mistakes
6. USER SURVEYS
6.1 Introduction
6.2 Step-By-Step Approach to User Surveys
6.3 Standardized Questionnaires
7. SELECTING APPROPRIATE METHODS
7.1 Criteria for Selecting a Method
7.1.1 Selecting a Usability Evaluation Method
7.1.2 Selecting a User Experience Evaluation Method
7.1.3 Selecting an Accessibility Evaluation Method
8. SUMMARY OF ROLES AND RESPONSIBILITIES
8.1 Usability Tester
8.2 Moderator and Note-Taker
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FOUNDATION TRAININGS FOR THIS COURSE
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The whole course was perfect and well-structured.
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